You may return most new items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (ie, you received an incorrect or defective item, etc) in most other circumstances (such as change of mind) the return cost of delivery will be met by you, the customer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
If you have queries about buying from Wertheim Piano. please contact us via one of the following methods,
Email - firstname.lastname@example.org
Contact Form - https://www.wertheimpiano.com/contact-us/