Shipping Policy

Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and your location. The delivery and shipping of pianos is a specialised task, and we only use carriers who understand pianos which impacts the delivery time. We will supply you with tracking information once your order is confirmed.  

Please also note that the shipping rates for Australia are fixed at $500. Because of the size and nature of piano deliver, the expected delivery and shipping time is from 10-20 days

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost


10-20 business days


Rest of the World

To be Quoted

To be Quoted

Delivery delays may occasionally occur.

We cannot deliver to a PO Box and require a street address.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Wertheim Piano is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Wertheim Piano is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We can deliver outside Australia and will quote for delivery on request.

Contact Us

If you have queries about buying from Wertheim Piano. please contact us via one of the following methods, 

Email -

Contact Form  -